I purchased a refurbished 13 Pro (not from Apple, they don’t sell refurb 13’s yet). It’s in really fantastic condition (screen, exterior, camera, etc), however the Face ID does not work. The phone detects an issue with the depth camera, and doesn’t allow me to enter the setup.

This is not a big deal to me, especially since the phone is in such good condition. I don’t really mind using a pin to unlock the phone, though I would prefer Touch ID. I could send it back, but I’m not sure the next one I would get would be in as good of condition as this one.

Is there more to consider? Is Face ID a particularly useful feature (I’ve only ever had finger-print)? Is the depth camera used for any other critical functions or limit other functionalities of the phone? Thanks for the info!

  • Lucavious@alien.topBEnglish
    1·
    3 years ago

    It’s hard to believe there is any good reason for that camera to not be functional if the phone is in good condition. I worry it’s indicative of a bad drop and other problems down the road.

    • ChiefBroady@alien.topBEnglish
      1·
      3 years ago

      Mine just randomly stopped working a few days ago on my 11 pm. The phone is otherwise in mint condition.

  • iluvfupaburgers@alien.topBEnglish
    1·
    3 years ago

    Such a big deal breaker that I even upgraded my 13 pro max to iPhone 15 plus just because my Face ID was not working anymore

  • mate54@alien.topBEnglish
    1·
    3 years ago

    Honestly, Face ID is incredible so I wouldn’t settle for lack of it.

    As for Apple, refurbished 13s do pop up sometimes, but you have to be quick. I managed to snag a refurb 13 Pro in September and it was like new.

  • SpurgtFuglen@alien.topBEnglish
    1·
    3 years ago

    Face ID is a pretty big part of the convenience that iPhones with Face ID provides.

    Like others here, you didnt get what you kind of paid for. I would return it.

  • cwsjr2323@alien.topBEnglish
    1·
    3 years ago

    I am retired. Your 13 Pro would work just fine for somebody like me. During set up, I would have declined Face ID as unneeded so I would never have known.

  • New_Significance1411@alien.topBEnglish
    1·
    3 years ago

    You might feel that it’s not a big deal but considering that you don’t have the option to use fingerprint, you’ll have to use your passcode every time and it’s not a generally good practice to keep putting in your password in public. Further FaceID enables a you to do the things way faster like Apple Pay and also a lot of apps allow you to use FaceID as a way to lock the apps. You’ll miss out on a lot of the features.

  • Shoddy_Bug246@alien.topBEnglish
    1·
    3 years ago

    It is a big deal. Take it From someone who thought it wouldn’t be a big deal. The FaceId works in a way that with time you forget to notice it is there.

  • GM_Rod@alien.topBEnglish
    1·
    3 years ago

    Return it. You bought the phone. It’s not working 100%. And yes faceID is a huge deal. You’re gonna miss touchID every time you open your banking app, WhatsApp etc.

  • markturquoise@alien.topBEnglish
    1·
    3 years ago

    Oh yeah it is bruh. But this is about your money’s worth too. You better get a brand new ip13 than a refurbished ip13pro if you are really strict with your budget. Brand new is only the best deal.

  • mega_n0@alien.topBEnglish
    1·
    3 years ago

    I use faceID more than I ever thought I’d need to. For password filling, especially. Last April I had to replace the FaceID and thanks to Apple care+ and warranty a $300 charge was free.

  • Expensive_Profit_106@alien.topBEnglish
    1·
    3 years ago

    I love Face ID and it’s miles better than Touch ID. I would hate typing in a passcode every time. If you got a good price and want to you can get the phone repaired to use face id

  • MaxTrixLe@alien.topBEnglish
    1·
    3 years ago

    Honestly once you’ve experienced Face ID, the whole pin system feels so outdated and slow